Support Desk
The MountaiNet technical support desk is available during the following hours to assist with customer questions.
| Support Desk Hours | Support Desk Contact Info |
| Mon – Fri 8:00 a.m. to 9:00 p.m. | Tel: 888-583-7339 In Scott County: 452-9117 |
| Sat – Sun 9:00 a.m. to 6:00 p.m. | Email:support@mounet.com |
When contacting the support desk
Contacting our tech support staff is one of the measures that you can take to alleviate and share the frustration that you may have when your equipment is not functioning properly.
When contacting MountaiNet, please be sure to provide detailed descriptions of those problems, the exact wording of any errors you might have received, and what you were doing that caused the error.
We realize that by contacting us in the first place that your equipment is probably not working correctly, but in order to meticulously diagnose your predicament some reasonably detailed descriptions are necessary.
In addition, when contacting us by email please include your name, phone number and username, otherwise we will not have enough information to correctly respond to your email.
